Shipping policy

We aim to provide a seamless shopping experience with reliable shipping services. Please review our shipping policy below:

  1. Shipping Destinations: Join Glo currently offers shipping within the United Kingdom.

  2. Shipping Methods: We utilise reputable courier services to ensure prompt and secure delivery of your orders. Standard shipping is our default option, with estimated delivery times provided at the checkout. Expedited shipping may be available for certain items at an additional cost.

  3. Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. Please note that processing times may vary during peak seasons or promotional periods.

  4. Shipping Fees: Shipping fees are calculated based on the weight, size, and destination of the package. The shipping cost will be displayed during the checkout process before payment.

  5. Delivery Time: Estimated delivery times vary depending on the shipping method selected and the destination. While we strive to deliver your orders within the estimated timeframe, please understand that unforeseen circumstances such as weather delays or carrier issues may impact delivery times.

  6. Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your delivery using the provided tracking number through our website or the courier's online tracking portal.

  7. Delivery Attempts: Our courier will make multiple attempts to deliver your package to the provided shipping address. If no one is available to receive the package, a delivery notification will be left, and further instructions for re-delivery or package pickup will be provided.

  8. Shipping Restrictions: Certain items may be subject to shipping restrictions or regulations. We encourage you to review our product listings and shipping information carefully before placing your order.

  9. Shipping Updates: In case of any delays or issues with your shipment, our customer support team is here to assist you. Please don't hesitate to reach out to us via email or phone for updates or assistance with your order.

  10. International Shipping: At the moment, Glo only ships within the United Kingdom. We apologise for any inconvenience this may cause to our international customers and hope to expand our shipping services in the future.

By placing an order with Join Glo, you agree to abide by the terms and conditions outlined in this shipping policy. If you have any questions or concerns regarding shipping, please contact our customer support team for assistance.